Privacy Policy
Your privacy matters at UPLIV.
This Privacy Policy explains how UPLIV collects, uses, shares and protects personal information when customers visit our website, place an order, contact support, or interact with our online services in Malaysia and Thailand.
Applies To
UPLIV online store, checkout, support and order-related communications.
Markets
Malaysia and Thailand. Service details may vary by market.
Last Updated
July 2, 2026
Information We Collect
- Contact details such as name, email address, phone number and delivery address.
- Order details such as products purchased, order number, delivery method and customer notes.
- Account or support information you choose to provide when contacting us.
- Website usage data such as device information, browser type, IP address, cookies and pages viewed.
How We Use Information
- To process orders, confirm payment or COD eligibility, arrange shipping and provide order updates.
- To respond to product, shipping, return, refund and customer support questions.
- To improve our website, product experience, customer service and marketing performance.
- To prevent fraud, protect the store and comply with legal or regulatory obligations.
Payment, COD And Checkout
UPLIV uses Shopify and related checkout, payment, shipping and fraud-prevention services to operate the online store. Payment details are handled by payment providers and are not stored by UPLIV as full card numbers.
For cash-on-delivery orders, we may use your name, phone number, delivery address and order details to verify the order and coordinate delivery with the relevant logistics partner.
Cookies And Analytics
Our website may use cookies, pixels and similar technologies for essential store functions, analytics, advertising measurement and a smoother shopping experience. You can manage cookies through your browser settings. Some features may not work properly if required cookies are disabled.
When We Share Information
We may share necessary information with service providers that help us run the store, including Shopify, payment providers, logistics partners, fulfillment partners, customer support tools, analytics providers and marketing platforms. We may also disclose information when required by law or to protect our rights.
Your Choices
You may contact us to request access, correction, deletion or restriction of your personal information where applicable. You may also unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting support.
Data Retention And Security
We keep personal information only as long as reasonably needed for order, support, legal, accounting, fraud-prevention and business purposes. We use reasonable safeguards to protect information, but no online transmission or storage system is completely secure.
Updates To This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date. Continued use of the website after an update means the revised policy applies to your use of the store.